User-centred design is often spoken about with an almost reverential tone, as if simply invoking the phrase is enough to create a seamless, intuitive, and accessible product. At the heart of this approach sits empathy—the ability to understand and share the feelings...
Design doesn’t exist in a vacuum. No matter how beautiful, innovative, or user-friendly a concept is, its success hinges on how well it integrates with the broader ecosystem of product managers, developers, and stakeholders. Yet, more often than not, these disciplines...